Call Center Supervisor Job in Kenya

We are seeking a dedicated, customer-focused individual for the role of Call Center Supervisor.

This individual will serve as a key operational leader, proficient in supporting team members and the department while increasing customer satisfaction, loyalty, and retention.

Responsibilities:

  • Actively and consistently support all efforts to simplify and enhance the customer experience
  • Manage daily call center activity including monitoring staffing needs, efficiency and service levels and outages/service interruptions. Escalate customer impacting issues appropriately
  • Monitor individual and team performance to

Click on Call Center Supervisor Job in Kenya for more details and info on how to apply.

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