We are seeking a dedicated, customer-focused individual for the role of Call Center Supervisor.
This individual will serve as a key operational leader, proficient in supporting team members and the department while increasing customer satisfaction, loyalty, and retention.
- Actively and consistently support all efforts to simplify and enhance the customer experience
- Manage daily call center activity including monitoring staffing needs, efficiency and service levels and outages/service interruptions. Escalate customer impacting issues appropriately
- Monitor individual and team performance to
Click on Call Center Supervisor Job in Kenya for more details and info on how to apply.