Our client an outstanding contact center and Business Process Outsourcing (BPO) Company is looking to hire a well experienced Call Center Quality Analyst.
The quality analyst is responsible for evaluating; monitoring and developing overall agent performance while ensuring quality of all customer support activities meet the client standards expectations within the assigned line of service.
Industry: BPO Outsourcing
Roles and Responsibilities
- Perform continuous audits on both inbound and outbound calls, social media, chat and email responses
Click on Call Center Quality Analyst Job in Nairobi, Kenya for more details and info on how to apply.