Call Center Quality Analyst Job in Nairobi, Kenya

Our client an outstanding contact center and Business Process Outsourcing (BPO) Company is looking to hire a well experienced Call Center Quality Analyst.

The quality analyst is responsible for evaluating; monitoring and developing overall agent performance while ensuring quality of all customer support activities meet the client standards expectations within the assigned line of service.

Industry: BPO Outsourcing

Location: Nairobi

Roles and Responsibilities

  • Perform continuous audits on both inbound and outbound calls, social media, chat and email responses
  • Developing

Click on Call Center Quality Analyst Job in Nairobi, Kenya for more details and info on how to apply.

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