Job Title: Client Service Officer
- Capture all queries (including verbal, written, telephone, e-mail etc) on the bank’s query logging system.
- When directly receiving customer enquiries, attempt to resolve the enquiry at the first instance by using the bank’s systems. Only escalate to the Client Service Manager when all other efforts have been exhausted to resolve the customer’s request.
- Explain to customers on the process flows for all their requests, including timelines and requirements expected from the
Click on Equity Bank Client Service Officers Jobs in Kenya for more details and info on how to apply.