Wananchi Group Retention Team Leader Job in Nairobi, Kenya

WANANCHI GROUP (K) Ltd

Job Title: RETENTION TEAM LEADER

Department: CUSTOMER EXPERIENCE

Location: NAIROBI, KENYA

Position Reporting to: RETENTION MANAGER

Manages Others: YES

Titles & Number of Positions Managed:

  • SUPERVISORS
  • CSRs
  • OUTSOURCED HEADCOUNT

Job Purpose / Summary: Reporting to the Business Unit Retention Manager, Retention Team Leader will be responsible for customer management under the follow focus areas.

  • Customer retention, loyalty, and revenue growth
  • Analysis, Reporting and Feedback
  • Client services support in a timely manner and within defined SLAs
  • Continuous Process Improvement in service delivery processes, performance and products
  • Subscriber

Click on Wananchi Group Retention Team Leader Job in Nairobi, Kenya for more details and info on how to apply.

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