WANANCHI GROUP (K) Ltd
Job Title: RETENTION TEAM LEADER
Department: CUSTOMER EXPERIENCE
Location: NAIROBI, KENYA
Position Reporting to: RETENTION MANAGER
Manages Others: YES
Titles & Number of Positions Managed:
- OUTSOURCED HEADCOUNT
Job Purpose / Summary: Reporting to the Business Unit Retention Manager, Retention Team Leader will be responsible for customer management under the follow focus areas.
- Customer retention, loyalty, and revenue growth
- Analysis, Reporting and Feedback
- Client services support in a timely manner and within defined SLAs
- Continuous Process Improvement in service delivery processes, performance and products
Click on Wananchi Group Retention Team Leader Job in Nairobi, Kenya for more details and info on how to apply.