IT Infrastructure and Hardware Analyst Job in Kenya

Our client seeks to hire an IT Infrastructure and Hardware Analyst to be providing helpdesk support and resolving problems to the end user’s satisfaction.

Reports to: Senior Infrastructure Analyst

Responsibilities

  • Capable to providing 1st contact resolution, using KB’s and Knowledge Articles.
  • Monitoring and responding quickly and effectively to requests received through the IT helpdesk.
  • Monitoring Service Desk for tickets assigned to the queue and process first-in first-out based on priority
  • Modifying configurations, utilities, software default settings, etc. for the local workstation
  • Utilizing and maintaining the helpdesk tracking software.
  • Documentation of

Click on IT Infrastructure and Hardware Analyst Job in Kenya for more details and info on how to apply.

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