Our client seeks to hire an IT Infrastructure and Hardware Analyst to be providing helpdesk support and resolving problems to the end user’s satisfaction.
Reports to: Senior Infrastructure Analyst
- Capable to providing 1st contact resolution, using KB’s and Knowledge Articles.
- Monitoring and responding quickly and effectively to requests received through the IT helpdesk.
- Monitoring Service Desk for tickets assigned to the queue and process first-in first-out based on priority
- Modifying configurations, utilities, software default settings, etc. for the local workstation
- Utilizing and maintaining the helpdesk tracking software.
- Documentation of
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