Techsavanna Company Ltd
Job Title: In Market Change Management Lead
Work Station: Maputo
Role Purpose: Provide 1st and 2nd level of support to M-Pesa systems and IT business processes. Provide ITIL management under M-Pesa ITIL Operations to cope with operational demand from existing and new services and suppliers
Key accountabilities and decision ownership:
- To understand ITIL Operations and backend systems availability and performance monitoring and ensure that best practice is applied in these areas to ensure the continuity and safety of M-Pesa services
- Support M-Pesa incident / Change / Problem
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