Contact Centre Team Leader Job in Kampala, Uganda

Wananchi Group

Job Title: Contact Centre Team Leader

Department: Customer Experience

Location: Kampala, Uganda

Employment Status / Type: Full Time

Position Reporting to: Customer Service Manager & Country Manager

Manages Others: Yes

Titles & Number of Positions Managed:

  • Outsourced Contact Centre
  • 1 Supervisor
  • 1 QA/Trainer
  • Agents= 41 (29 Inbound; 12 Retention)

Job Purpose / Summary: Reporting to Customer Service Manager & Country Manager, Customer Experience, Contact Centre Leader will be responsible for:

  • Leadership
  • Customer Service (call center, walk-in, E-Care, escalations)
  • Lifecycle management (retention, billing, loyalty)
  • Feedback analysis and reporting
  • Process

Click on Contact Centre Team Leader Job in Kampala, Uganda for more details and info on how to apply.

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